Struan Abernethy
CHIEF EXECUTIVE
Leads the growth and strategic direction of KAIRO — empowering businesses with AI capabilities that deliver practical commercial outcomes.
AI Voice Agents — New ZealandKAIRO — Custom AI Voice Agents for New Zealand Businesses: Built once.
KAIRO — Custom AI Voice Agents for New Zealand Businesses: Built once.
Owned forever.
AI voice agents designed for real businesses — built directly into your
infrastructure, and integrated into your workflows, leaving you with
transparency and control.
KAIRO is different.
HEAR IT IN ACTIONExclusively Sold Through
01 — The Problem
The AI voice market has a problem.
Most AI voice providers in New Zealand resell the same underlying infrastructure with heavy markups and limited ownership.
We think businesses deserve better.
That usually means ↓
- Inflated usage fees
- Vendor lock-in
- Limited customisation & control
- Generic AI experiences
- Data trapped inside third-party platforms
02 — Ownership
Ownership is the category.
KAIRO builds directly into infrastructure you control.
- Tailored to your business.
- Deployed to your ecosystem.
- True ownership of your data & workflows.
Your prompts.
Edit and improve them whenever you like.
Your workflows.
Designed around your business, not ours.
Your data.
Stays inside infrastructure you control.
Your stack.
Connect the AI models & services you choose.
Because you own it, you choose.
Unlike traditional AI platforms, you're never locked into one technology stack. As new models emerge,
your AI Voice Agent can evolve with them — without rebuilding your solution or changing providers.
Choose your AI model
Use the model that best suits your business — not your provider.
Upgrade whenever you want
Adopt the latest AI models as they become available.
Optimise for cost
Run lower-cost models for simple tasks and premium models where quality matters most.
Future-proof your investment
Your infrastructure evolves with AI instead of becoming obsolete.
03 — The Difference
Most AI voice companies sell access.
KAIRO builds ownership.
Built directly into your infrastructure — not locked inside ours.
Capability
KAIRO
Typical Providers*
Customer-owned infrastructure
✓
✕
Customer-owned & customisable dashboard
✓
✕
Transparent infrastructure costs
✓
✕
Enterprise-grade security & encryption
✓
✕
Intelligent human handoff
✓
✕
Kiwi voice & tone and custom AI personality
✓
✕
Long-term system ownership
✓
✕
Flexible migration paths
✓
✕
Integrations with CRM, Calendar, SMS, Email, Microsoft, Google
✓
✕
Call analytics, conversation insights & performance reporting
✓
Limited
Call recording & conversation history
✓
Limited
Knowledge-driven conversations
✓
Limited
Inbound AI phone answering
✓
✓
Outbound AI calling
✓
Limited
Multi-language AI support
✓
✓
* Typical Providers refers to common SaaS AI voice platforms. Individual provider capabilities may vary.
Every business is different.
KAIRO can extend and customise every deployment to suit your requirements.
04 — Why KAIROMost providers sit at one end of
Most providers sit at one end of
the spectrum.
We are the spectrum.
Successful AI deployment requires more than technical capability alone.
KAIRO combines commercial strategy, workflow automation, operational practicality and AI implementation
expertise — helping businesses deploy AI Voice Agents that actually work in your environment.
01
Commercial strategy
Customer acquisition and operational thinking baked into every deployment.
02
Automation expertise
Workflow architecture and integrations designed for real operational environments.
03
Operational practicality
Built around how businesses actually work and tailored to your own ecosystem.
05 — Why businesses are switching
The numbers make the case.*
Businesses aren't adopting AI Voice Agents because they're new. They're adopting them because
they answer more calls, reduce operating costs and create better customer experiences.
85%
of unanswered callers
won't call back.
24/7
Every call answered.
No missed opportunities.
10+
Simultaneous conversations.
No queues. No busy signals.
70%
Reduce operating costs.
From $0.30 per interaction.
3–9
months to typical ROI.
Investment that pays back fast.
The technology answers every call.
Your business knowledge makes every conversation meaningful.
Every KAIRO Voice Agent is powered by your website, documents, FAQs and internal processes — so it delivers
accurate, context-aware conversations that reflect your business, not a generic AI model.
06 — IN ACTION
Hear it for yourself.
Every KAIRO Voice Agent is built around the business it represents. Explore a few real-world examples below.
SALES OUTREACH
Outbound follow-up after a proposal
Sales agent Cam follows up on a proposal, answers questions and books the next meeting.
CHARITIES
Outbound fundraising campaign
AI agent Tui engages supporters, shares a fundraising campaign and encourages donations.
CUSTOMER CARE
Inbound customer enquiries
AI agent Marama answers common questions, provides information and routes callers to the right team when needed.
MEDICAL & CLINICS
Appointments & promotional campaigns
AI agent Isla books appointments from inbound enquiries and proactively contacts patients about new offers.
Every demo was developed by KAIRO and tailored to reflect the unique brand, tone and customer experience of the business it represents.
07 — REAL RESULTS
AI Voice Agents already making an impact.
HOSPITALITY
47%more after-hours bookings*
AI answered calls that previously went to voicemail.
FINANCIAL SERVICES
156kcalls handled monthly*
AI achieved 94% first-call resolution and $7.7M annual savings.
PROPERTY & REAL ESTATE
34x ROIfrom faster lead response*
Responding to new enquiries within 90sec increases conversion rates & maximises every sales opportunity.
TRADES & HOME SERVICES
37%higher lead conversion*
AI responds to enquiries immediately, helping trades and service businesses convert more leads into booked jobs.
08 — STRATEGIC PARTNERS
KAIRO
possibl.ai
A Formidable Partnership,
Powering the Future of NZ AI
Most AI in New Zealand still gets rented, resold, and relicensed. These partners bring KAIRO to market because they'd rather sell something where businesses actually keep the IP.
Available Exclusively Through
Believes New Zealand businesses deserve AI built for them, not rented to them.
Believes technology should serve the business that buys it, not the vendor that sells it.
09 — TEAM
The people behind the system.
Sarah Whitehouse
HEAD OF INNOVATION & STRATEGIC CLIENTS
Bridges strategy and execution — ensuring KAIRO projects move quickly, clearly and with strong communication throughout implementation and beyond.
Nyssa Waters
AI STRATEGY & BUILD PARTNER
Shapes the AI intelligence behind KAIRO as Possibl's Co-Founder & CEO and build partner — bringing enterprise-grade governance, Google Cloud-honed AI expertise, and firsthand experience scaling AI platforms across Asia-Pacific.
Gemma Ede
HEAD OF MARKETING
Leads KAIRO's brand and customer experience — helping businesses understand the opportunity AI Voice Agents can create.
AI powers the conversations. Our dedicated team powers your success.
From implementation to ongoing optimisation, the KAIRO team is with you every step of the way.
10 — FAQ
Questions,
answered.
KAIRO helps New Zealand businesses build and deploy AI voice agents that include AI phone answering systems, AI customer service workflows, calendar synch, appointment booking automation and CRM integrations — all built on customer-owned infrastructure.
11 — BUILD YOUR BUSINESS CASE
Your path to deployment.
From first conversation to a live AI Voice Agent.
Whether you're exploring AI Voice Agents for the first time or preparing a proposal for leadership, we'll help you build the business case, demonstrate the opportunity, and deliver a solution tailored to your business. Most KAIRO Voice Agents are designed, built and ready to launch in as little as 2 weeks.
01
Discovery Meeting
We learn about your business, goals, customer journey and existing systems.
02
Tailored Business Case & Demo
We help you prepare a business case and build a Voice Agent demo using your business context.
03
Solution Design Workshop
Together we refine workflows, voice, tone, integrations and knowledge before development begins.
04
Build & Integration
We build, test and integrate your Voice Agent into your existing infrastructure.
05
Launch & Handover
Go live with training, documentation and ongoing optimisation available as your business evolves.
12 — GET IN TOUCH
Own the
conversation.
Own the outcome.
Book a live walkthrough and see how ownership-first AI Agents could work inside your business.
No inflated infrastructure markups. True asset ownership. Full visibility and control.